Fusion BPO Services Group

Power of human connect

We combine innovative technology with human connect to deliver a peerless customer experience across the board.

Serve 500+ Clients in 45 Centers Across 14 Nations

Fusion BPO Services Group is a leading provider of call center outsourcing services with over 33 years of experience in the industry. The company serves over 300 businesses globally, offering call center services in 40+ languages from its 27 locations in 14 countries around the world. These countries include the United States, India, Canada, El Salvador, the United Kingdom, Albania, the Philippines, Jamaica, Morocco, Colombia, Thailand, Indonesia, Mexico, and Kosovo.

For all social media support requirements, Fusion offers social media customer support, chat and email support services. Flexible packages and scalable models help businesses available the services for a reasonable spent.

Fusion BPO Services boasts a team of over 14,000 skilled agents with diverse backgrounds. This combination of cultural diversity and expertise makes Fusion the ideal business process outsourcing partner for companies seeking to expand their customer service team.

Fusion’s business process outsourcing services encompass a comprehensive range of customer support services, including inbound and outbound call support, answering services, and lead generation. The latter includes inbound and outbound sales call support, call answering services, and scheduling services across multiple industry verticals, such as healthcare, BFSI, telecom, utility, edtech, startups, technology, travel, and more.

Fusion enables businesses to grow their operations by providing seamless customer support, helping them maintain customer satisfaction, expand their customer base, and scale their operations. The call center outsourcing services offered by Fusion are tailored to meet each business’s specific needs. In response to the Covid-19 pandemic, Fusion has also introduced remote work capabilities to ensure business continuity. Additionally, Fusion offers HIPAA-compliant Covid-19 contact tracing services for healthcare organizations. With Fusion BPO Services, businesses can reduce their average handle time by 15% and focus on growing their core business.


  • Cost: unknown
  • Employees: 10,000+
  • Quality: 4.5
  • Kolkata, India
  • Founded 2004
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A Software Developer Company in the US

Great experience with this BPO Services Provider. They do the two things that matter most to us. They perform and they communicate. The vendor is a major upgrade professionally from our previous vendors. They are responsive to all of our needs!
Renowned Solar Energy Enterprise in the USA

“This BPO company has been a godsend. We were wasting so much money on our in-house outreach. Now, it does all the heavy lifting for us, qualifying our leads and sending us warm transfers. ``
A Media Consulting Company in Mexico

``We have launched over 50 campaigns with the company, they consistently meet or exceed our TPH goals. Most important, the executive team is ethical and principled; I trust them to always safeguard our data.``
Top Digital Media Company in the United States

``By utilizing the vendor and its state-of-the-art soundboarding technology, we have been able to reach leads in both an effective and efficient manner. It saved us the headache and massive expense of developing and in-house outreach program.``